I want to start off by saying I truly wanted to give John’s 5 stars. The staff are incredibly friendly, and they even gave me a renter car to drive while my car was being worked on which was super kind. On the other side of the coin, I cannot bring myself to justify or understand the amount they charged me for the work that was done. I had 4 spark plugs replaced, each spark plug costing $16 (so $55 for all 4) if I were to buy them myself at O’Reillys. John’s charged me $217 dollars for these spark plugs… then on top of that charged two hours of labor ($356) for removal and install which if I am being generous is about one hour of work. Also, not all of the grounding connections were reattached to the spark plug boots.. I also had my brake fluid changed, and the brake fluid they used is not the recommended one for my truck. Mine takes Low Viscosity brake fluid and they replaced it with regular non low viscosity fluid according the receipt. I write this review just to share my experience, like I said I would have loved to give a five star review, but I have to be honest.
Benjamin, thank you for highlighting our friendly service. We appreciate your feedback and apologize for any concerns regarding pricing and the brake fluid. I see you have an appointment set for next week, thank you for giving us a second chance and the opportunity to improve your experience. -Ashley
- John's Auto Care - Boulder